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Professional Summary
A highly versatile IT Professional and Licensed Professional Teacher (LPT) with over 6 years of experience managing BPO infrastructure. I offer my services at ExpertApex, specializing in deploying ViciDial/Asterisk PBX systems and securing networks as Certified Ethical Hacker. I provide a unique blend of technical mastery, cybersecurity, and instructional excellence.
Core Technical Expertise
Infrastructure: ViciBox, Asterisk PBX, and SIP Trunking.
Cybersecurity: Specialized in Firewall Management.
Finance: TESDA NCIII-certified in Bookkeeping, Payroll Support, and Asset Management.
Teaching: Licensed Professional Teacher (LPT). I use Google Meet and Google Classroom for virtual instruction and technical training.
Education
Bachelor of Elementary Education: University of the Visayas (2018)
NCIII Bookkeeping Certification: TESDA (2019).
Licensed Professional Teacher (LPT): PRC (2020)
Professional Experience
Head IT / IT Specialist | LAV Call Center Services May 2020 – November 2024
Install and maintained high-performance inbound/outbound calling systems using Asterisk and ViciDial.
Managed comprehensive network security and hardware troubleshooting to ensure zero-downtime operations.
Remote Support: Provided remote desktop support to troubleshoot and resolve technical issues for off-site teams.
Hardware Maintenance: Performed hands-on hardware troubleshooting and repairs for computers and servers to ensure zero-downtime operations.
Cloud Integration: Managed daily operations and team collaboration using Google services.
BPO Professional (Voice & Non-Voice) | LAV Call Center Services May 2018 – 2019
Served as an Appointment Setter and across voice and digital channels.
Integrated Avatar human-led systems into daily workflows to improve lead conversion and data accuracy.
Certifications
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